Frequently Asked Questions
What time is check-in and check-out?
We are delighted to welcome guests for check in from 4pm every day.
We kindly ask our guests to check out by 11am.
The hotel reception is staffed 24 hours a day, so late arrivals can be accommodated, we just ask that you let us know if you will be arriving late at night. If you have requirements outside of these times, please let us know in advance and we will do our very best to facilitate, when possible, but please note additional charges may apply.
When and where is breakfast served?
We welcome guests to join us for a delicious fresh cooked breakfast from 7.30am to 10.30am, Monday through Sunday.
Breakfast is served in Hackett’s Eatery on the First Floor and on sunny days it’s lovely to sit outside on the balcony and enjoy your final cup of coffee overlooking the Walled Gardens!
What can I find in the Leisure Club & Wellness Suites?
Everything you need for body and mind! In The Springs Leisure Club, we have a wonderful, heated swimming pool, jacuzzi, steam room and sauna, a gym with a variety of workout equipment and a schedule of fitness classes, along with refurbished changing rooms with lockers, towels, robes, slippers, and hairdryers.
The Wellness Suites is now home to independent therapist Chloe Ann, who offers a curated range of massage and nail treatments designed to relax, restore, and rejuvenate. Please click here to visit the Wellness Suites by Chloe page and learn more.
Do I have to book the swimming pool?
There is no need for our guests to book the swimming pool but please do take note of the opening and closing times, which are subject to change during the week.
Do you have family rooms?
Yes, we have wonderful family suites that can host up to 2 adults and 3 children, with cots available for little ones.
Can the kids use the swimming pool?
Yes, young children are welcome in the dedicated Kids Pool, under the strict supervision of a parent or guardian, until 8pm every day.
Do you have a playground?
Yes, we have a small play area in the hotel gardens and children are welcome to explore and enjoy, with the supervision of parents or guardians.
Do you have free car parking?
Yes, we are delighted to offer more than 200 free parking spaces to our guests and visitors, with plenty of disabled parking spaces adjacent to the main entrance of the hotel.
Do you have electric car charge facility?
Not yet, but we are working on installing one very soon.
Is the hotel wheelchair accessible?
Yes, absolutely. All of our public areas are fully accessible, and we also have a selection of accessible bedrooms conveniently located on the ground floor.
Do you serve Afternoon Tea? If so, how can I book it?
Yes, we surely do. Our traditional Afternoon Tea is a locals favourite! It is Afternoon Tea is served Monday to Saturday, excluding Bank Holiday Mondays, and is a lovely way to spend an afternoon at the hotel. Please note that our Afternoon Tea is always in high demand, so we require a minimum of 48 hours advance notice for Afternoon Tea bookings, along with a 50% deposit on booking. Click here to learn more.
How can I contact the hotel?
If you have any questions at all, we'd love to hear from you. You can contact the hotel by:
- Filling out this form
- Emailing us at info@countyarms.ie
- Calling us at 057 912 0791
- Messaging us on our social channels: @countyarmsbirr on Facebook, Instagram & TikTok
We hope to hear from you soon!
